SHIPPING METHODS, TIMES AND COSTS
Delivery Information
At Soviem, we are committed to delivering high-quality products from Armenia to customers worldwide. Here’s what you need to know about our delivery process:
Shipping Destinations
We ship to a wide range of international destinations. No matter where you are in the world, you can enjoy the unique products The Bloc has to offer.
Shipping Time
Expected Delivery Time: 2-4 weeks
Processing Time: Orders are typically processed and dispatched within 2-3 business days.
Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Costs
Shipping costs vary based on your location and the weight of your order. The shipping fee will be calculated at checkout.
Customs and Import Taxes
Your order may be subject to customs fees and import taxes, which are imposed once a shipment reaches your country. These additional charges are the responsibility of the recipient
We recommend checking with your local customs office for more information about any potential charges.
Tracking Your Order
You can track your order using the tracking link provided in your shipping confirmation email. This will allow you to see the status and estimated delivery date of your shipment.
Shipping Time
Delayed Deliveries: If your order has not arrived within the expected timeframe, please contact our customer service team for assistance.
Missing or Damaged Items: In the event that an item is missing or damaged upon arrival, please reach out to us immediately so we can resolve the issue.
General
What products do you offer?
We offer a variety of high-quality soviet vintage products sourced from around the Bloc. Please visit our Product Page to see our full range.
Do you have a physical store?
Currently, we operate exclusively online, allowing us to offer our unique products to customers worldwide.
Ordering
You can place an order by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Shipping
We ship our products worldwide. No matter where you are, you can enjoy our unique Armenian products.
How long does shipping take?
Our shipping time is typically 2-4 weeks, depending on your location. Orders are processed and dispatched within 2-3 business days.
How much does shipping cost?
Shipping costs vary based on your location and the weight of your order. The shipping fee will be calculated at checkout.
Will I have to pay customs fees or import taxes?
Your order may be subject to customs fees and import taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service team for return instructions.
How do I request a refund?
To request a refund, please contact our customer service team with your order details. Refunds will be processed once we receive and inspect the returned items.
What should I do if my order is damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately. We will arrange for a replacement or refund as necessary.
Account
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your shipping information for faster checkout in the future.
Contact Us
How can I contact customer service?
You can reach our customer service team by email at info@soviem.com or by phone at +555 666 55 55. We are available ##### to assist you.
Where can I find more information about your products and services?
For more information about our products and services, please visit our About Us page or contact our customer service team.